Refunds are processed within 5-7 business days from the date of cancellation request approval.

Refund Methods:

• UPI payments: Refunded to the same UPI ID
• Credit/Debit Cards: Refunded to the original card
• Net Banking: Refunded to the bank account
• Wallet: Refunded to the G7 Travels wallet

You are eligible for a full refund if:

• Cancel ride within 5 minutes of booking
• Cancel ride more than 30 minutes before pickup time
• Cancel rental booking more than 24 hours before pickup
• Ride was cancelled by G7 Travels due to unavailability
• Driver did not arrive within 20 minutes of scheduled time
• Service quality was significantly below standards

Refunds will not be processed in the following situations:

• No-show at pickup location
• Cancellation less than 5 minutes before ride pickup
• Cancellation less than 12 hours before rental pickup
• Driver arrived on time but customer cancelled
• Violation of service terms
• Damage to vehicle caused by customer

Ride Cancellations (5-30 minutes before pickup):

• 50% of the estimated fare will be refunded
• Remaining 50% is charged as cancellation fee

Rental Cancellations (12-24 hours before pickup):

• 50% of the total booking amount will be refunded
• Security deposit is fully refunded

Trip Interruptions:

• Refund for unused portion of the trip
• Base cancellation fee may apply

1. Go to your booking history in the app
2. Select the booking you want to cancel
3. Click on "Request Cancellation"
4. Provide a reason for cancellation
5. Submit your request
6. Receive confirmation via SMS and email

For urgent refund requests, contact our 24/7 support team at +91 98765 43210